How buying through Supplygoods works, who the parties to it are, and what each of them is answerable for. It opens with the short version.
Last updated 3 September 2026
You sell a product in your Shopify store. Our supply partner in China sources it, checks it, packs it and ships it to your customer. Supplygoods is the software the two of you work in: your store connected to their bench, with the quotes, the orders, the tracking and the conversation in one place.
You buy from them. They quote the price, they invoice you, you pay them, and they ship the parcel. When you sell a product through Supplygoods you enter into an agreement with that company. Money you pay for goods and freight is never held by the platform at any point.
That is the short version. The parties to it, and what each one is answerable for, are below.
The supplier is , registered in , China, legal representative . It is called the supplier in the articles below. They source and inspect the goods, they set the price, and they invoice you. The goods are held, packed and shipped on their behalf by a warehouse in , China, which is a different company and is the one that handles your customer's address. Your agreement with them covers everything about the goods. You reach them through the platform, which is where quotes, orders and any question about a delivery are put to them and answered. That is the channel rather than a different party answering: what is said there is said by them.
The platform is operated by , reachable at . It runs the software and is your point of contact. It is not a seller and not a carrier, it does not own or hold the goods, and it is not a party to the sale of them. These terms are your agreement with it. Its registration is under Company details at the end of this page.
2.1These terms apply to your use of the platform made available by , and to the order processing that runs through it.
2.2Not only , but also the third parties it engages, may rely on these terms. Other third parties, including your own customers, cannot.
2.3The applicability of any other general or specific conditions, including yours, is expressly rejected.
2.4Supplygoods distributes a Shopify application. Shopify's own terms govern your relationship with Shopify, and nothing here affects them. Where these terms and Shopify's requirements conflict as to what the application may do, Shopify's requirements prevail.
3.1 provides the link between your Shopify store and the system it operates with the supplier, so that orders placed in your store can be quoted, fulfilled and tracked in one place. It also gives you a single point of contact for matters arising from an order. passes what you raise to the supplier and their answer back to you, and does not answer in their place.
3.2 does not become a party to the purchase or the sale of any goods. You enter into an agreement with , represented by , before order processing begins. is not responsible for the formation or the execution of that agreement and does not act on your behalf in respect of it.
3.3The costs of order processing are invoiced by the supplier and paid by you to the supplier. They include at least product costs, shipping costs to the destination country, and any quality control, packaging or handling charge you have requested. You accept those costs in advance, both as to their nature and their amount, and the part plays in them is limited to presenting them in the platform before you accept a quote or fulfil an order.
3.4Order processing is paid from a balance held with the supplier. You credit that balance by bank transfer to the supplier, and it is charged when, and only when, you fulfil an order. Money you pay is not held by at any point. An insufficient balance parks an order rather than cancelling it, and the order is released when the balance is credited.
3.5A price quoted through the platform is the price of one product to one destination country, in the currency shown, and it holds for the period stated with it. applies a commission to the supplier price. That commission is settled between and the supplier and does not pass through your account.
3.6 has an obligation of effort and not an obligation of result. Any period mentioned, including any period within which a quote is aimed to be answered, is a guideline and not a deadline unless expressly agreed otherwise in writing.
3.7 is not responsible for the formation or execution of the agreement between you and your customer, nor between you and the supplier.
3.8You will not allow a third party to have orders processed through the platform on that third party's own behalf without written consent. may refuse access to a third party.
3.9A price that is obviously wrong does not bind anybody. A decimal in the wrong place, a freight component missing, a figure that is plainly not a price for that product: such a price is withdrawn or corrected as soon as it is noticed, whether or not it had been accepted. Where an order has already been fulfilled on one, you may take the corrected price or cancel the order, and the balance is settled either way. This does not apply where the error was not one you could reasonably have noticed.
3.10The balance is a running account, and an entry made in error is corrected. An amount credited that was not received, a credit made twice, a charge made for an order that did not go: each is put right by a further entry rather than by editing the record, so what happened stays visible. Every correction carries a reason and appears on your balance and in its history. A correction does not need your agreement, and one you disagree with is a complaint under Art. 11.
No right of any kind can be derived from a quality control check, a photograph, a packaging proof, a measurement, or any other check offered through the platform.
4.1A quality control check is performed by the supplier, at its own premises, before packing. It is a comparison of the goods in front of the person doing it against the specification that was quoted, recorded in photographs. It is not a conformity assessment, not a safety test, not a certification, not an inspection by an accredited body, and not an assurance that the goods are fit for sale in any market.
4.2A check is performed on a sample of what is being packed unless expressly agreed otherwise in writing. It says something about what was looked at and nothing about anything that was not.
4.3A check that has been passed is not a statement that the goods are free of defects, that they comply with any law, standard, marking requirement or intellectual property right, or that they will arrive undamaged. A check that has been passed does not limit your own obligations towards your customer or towards any authority, and does not shift any of them to or to the supplier.
4.4A photograph, a measurement, a weight, a certificate forwarded from a factory, or any other document made available through the platform is provided for your information. It is not verified by , its accuracy is not guaranteed, and gives no warranty in respect of it.
4.5A packaging proof approved through the platform is an approval of an appearance, not of a material, a strength, a certification or a fitness for transport.
4.6The fee for a check is a fee for the work of performing it. It is not a price paid for a warranty, an indemnity or an assurance, and paying it creates none.
4.7You remain responsible for whether the goods you sell may lawfully be sold, marked, imported and shipped, in every country you sell to, whatever any check through the platform showed. performs no check on marks, certifications or standards, nor on any intellectual property right.
5.1To provide order processing you grant the application access to your Shopify store. It reads products and variants so a product can be quoted; reads orders, including the delivery details needed to address a parcel; marks an order fulfilled and writes the carrier and tracking number to it; and writes a corrected shipping address to an order, and only that, when you correct one in the platform.
5.2The application makes no other change to your store. It does not create, cancel or alter orders beyond the shipping address, and it cannot write to your catalogue.
5.3A corrected shipping address is written to Shopify first and kept in the platform only if Shopify accepts it, so the two records do not diverge. You remain responsible for the accuracy of an address, whether your customer entered it or you corrected it.
5.4Uninstalling the application ends your access to order processing. Art. 8.2 applies to orders already in progress.
6.1The platform is not made available for the order processing of goods in powder or liquid form, highly flammable goods, products containing batteries, or goods whose possession, handling, sale, import or export is prohibited or punishable in the country of shipment, transit or receipt, unless expressly agreed otherwise in writing.
6.2You will inform immediately, on first request, about the products you offer and to which order processing relates.
7.1Unless expressly agreed otherwise in writing, your use of the platform is non-exclusive. You are free to offer the same products by other means, and is free to allow other parties to have similar orders for similar products processed on the platform.
7.2You will provide, on your own initiative and on request, all information necessary for the correct execution of order processing, and you guarantee its accuracy. is not obliged to verify it.
7.3Information, data and calculations provided through the platform, including weights, dimensions, freight estimates and delivery times, are indicative and not binding, and their accuracy is not guaranteed.
7.4 is not obliged to disclose information about its suppliers or about the agreements it has made with them.
8.1Use of the platform may be ended by either party in writing with immediate effect.
8.2Ending it does not affect either party's right to finish orders already in progress, except where that cannot reasonably be required, for example in the case of excluded goods under Art. 6.
8.3An unspent balance is a matter between you and the supplier, since does not hold it.
9.1During and after use of the platform, however it has ended, the parties will keep confidential all information relating to the other party and to its customers and suppliers. The parties will comply with applicable data protection law, and the data processing agreement forms an inseparable part of these terms.
9.2You may use information obtained from , and the software provided for the purpose, only for order processing. may access your account to verify compliance with these terms.
9.3During and after use of the platform you may not, without prior written consent, disclose, exploit, reproduce or otherwise process the information obtained from or the underlying software for any purpose other than order processing, nor, for the purposes of order processing, deal directly with a supplier introduced to you in that context. The prohibition on dealing directly expires six months after use of the platform has ended.
9.4For a breach of Art. 9.3 you forfeit an immediately payable penalty of EUR 10,000 per breach, and, after written notice of the breach, EUR 1,000 for each day it continues, without prejudice to the right to claim full damages instead.
10.1 is not liable for a defect in, or damage to, a product, for an incorrectly delivered product, for the product itself, the way it is produced, its properties or the way it is used, for a delivery taking longer than expected, for performance, non-performance, default or cancellation by the supplier, for the formation, execution, non-performance, default or cancellation of the agreement between you and your customer, for claims of third parties, or for any consequence of information entered incorrectly, including a delivery address. These are matters between you and the supplier.
10.2You indemnify against all claims, damages, costs and demands of your customers and of third parties arising from the agreement between you and your customer, and from order processing, including the cost of legal assistance.
10.3 is not liable for the inaccuracy of information, data, calculations or advice made available through the platform, nor for anything derived from a check under Art. 4. What happens when a price or a balance entry turns out to be wrong is Art. 3.9 and Art. 3.10: it is corrected, and that correction is the remedy.
10.4In the event of an alleged attributable failure, must be given written notice of default and a reasonable period in which to perform correctly.
10.5Liability for indirect damage, including consequential damage, loss of profit, lost savings, corrupted or lost data, and damage from business interruption, is excluded.
10.6Liability is limited to EUR 5,000 excluding VAT per event, and to EUR 5,000 excluding VAT for all events in any twelve month period. Where holds liability insurance that pays out more than that in a given case, the limit is the amount paid out, increased by the applicable deductible.
10.7 is not liable for errors or defects in the products or services of third parties engaged by, on behalf of, or for the benefit of you, whether or not nominated by .
10.8The limitations and exclusions in this article apply equally where an order is refused and damage results from the refusal, and where damage results from an unlawful or malicious intrusion into the systems or data of .
10.9None of the limitations and exclusions in this article apply in the case of intent or deliberate recklessness on the part of or its management.
10.10A claim lapses one year after you became aware, or could reasonably have become aware, of the facts on which it is based, and in any event one year after use of the platform ended or the order in question was processed, whichever is earlier.
10.11You are responsible for being adequately insured in connection with the liabilities of your own business.
11.1A complaint about an alleged shortcoming in order processing must be submitted in writing as soon as possible, and in any event within five working days of you discovering it or reasonably being able to discover it, failing which you are deemed to have approved the execution. A complaint about a delivered parcel must in any event be submitted within thirty days of delivery.
12.1 may change these terms. A change is announced to you in writing at least thirty days before it takes effect. If you do not accept a change you may end your use of the platform under Art. 8.1 before it takes effect, and the terms in force at the time continue to apply to orders already in progress.
12.2If a provision of these terms is not binding, invalid or void, the remaining provisions continue to apply, and the parties will replace it with a provision that is valid and whose effect corresponds as closely as possible to the original.
13.1In the event of a dispute the parties will first try to reach a solution in consultation, with the help of mediation if necessary, before bringing it to court.
13.2Dutch law applies to these terms and to your use of the platform, also where you are not established in the Netherlands. This choice governs the platform only. Your agreement with the supplier for the goods stands on its own and may be governed by other law.
13.3The court of Zeeland-West-Brabant, the Netherlands, has jurisdiction over disputes relating to these terms or to your use of the platform.
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